The system shouldn’t be this complicated: A reflection on CVS Specialty
I recently shared an extensive collection of my CVS Specialty Pharmacy experiences over the past several years of dealing with them. Within a month of writing about it, I already had more misadventures to add! It’s unbelievable how much they mess up. However, I’m currently writing to share my “expert” advice for dealing with them: just call and bother them! Unendingly. Until they do what they’re supposed to. Who knew it was so easy? (Sarcasm.) Coordinating my own healthcare as someone with a chronic illness is an unending list of tasks that, if delayed or missed, can seriously harm my health. I’m lucky that my dad is able to help…
My CVS Specialty experiences are certainly “special”
My insurance requires me to use CVS Specialty Pharmacy for my biologic medications. If you’re using CVS Specialty Pharmacy, I can only imagine you’re in a similar situation. I would not use them by choice. I’ve put up with a lot of incompetence from them only because I have no choice—I can’t take my business elsewhere when I’d pay $5000 per month for my medication without insurance. And since they’ve got a captive customer base, CVS Specialty doesn’t ever have to improve anything. To summarize my review of CVS Specialty Pharmacy, they are dangerously slow, convoluted, and apathetic. This is based on my experience with unreturned phone calls, delayed prescription…
